Aim Assessments - Complaints Procedure
At Aim Assessments we
pride ourselves in delivering excellent customer service. We
continually seek feedback on our service to ensure we can deliver
the best to our customers. If you have any concerns with regards to
any aspect of our service, please do not hesitate to contact us as
soon as possible. We take all concerns very seriously and aim to
resolve any issues as quickly as possible. However if this is not
possible we have a complaints procedure that you can use.
reason for this procedure is to ensure that:
- All complaints
are dealt with fairly
- All complaints are dealt with in
- All complainants have access to external
Your complaint should be directed to
Matthew Timmis, Assessment Centre Manager and Managing Director of
Aim Assessments. Complaints can be made against Aim Assessments, or
a member of its staff through a variety of contact mediums:
Telephone: 07515 258 754
SMS & Text: 07515 258
Post: Aim Assessments
91 Kirkstall Road
Your complaint will be handled the same
day if you contact Aim Assessments directly, or via phone. If you
contact Aim Assessments via Email or Post we will respond to you
within 10 working days.
If we cannot satisfy your complaint
during this contact you should re-contact Aim Assessments, stating
that you are "not satisfied with the complaint outcome". Aim
Assessments will review your complaint with the Board of Directors
to strive towards finding a satisfactory agreement.
this second contact, if you are still not satisfied, then we will
ensure that we will work with you in viewing the complaint with an
identified third party. As a first point of contact you can receive
advice through the disabled Students Allowance-Quality Assurance
Group (www.dsa-qag.org.uk) who provide a national regulatory role
and can advise on access to the DSA.
For further explanation
of this procedure, or to discuss any issues or concerns, please do
not hesitate to contact us via the details above.